by LANAIS
Voxify · a LANAIS product
Voxify makes your outbound calls —reminders, confirmations, notices and collections— and answers inbound calls around the clock with a natural voice. Every call is recorded, transcribed and logged in your CRM, with no change to your phone system.
Automated AI calling campaigns that follow your rules: who to call, when, how many attempts and what to do with every answer.
An AI receptionist that picks up at any hour, understands what the caller needs and resolves it with the data in your systems.
Sample conversations: Voxify speaks naturally, understands open answers and, when it hangs up, writes the outcome into your CRM.
Appointment reminder
Outbound call · Clinic
Good morning, I'm calling from the clinic to remind you of your appointment on Thursday at 5 pm. Will you be able to make it?
Oh, Thursday doesn't work for me. Do you have anything on Friday?
I have Friday at 12:15 or at 6:30 pm. Which suits you best?
6:30, perfect.
Done: your appointment is now on Friday at 6:30 pm. Have a nice day!
After the call, in your CRM
Payment reminder
Outbound call · Collections
Hi James, I'm calling about the October invoice, which is showing as outstanding. Is now a good time?
Yes, I forgot about it. Can I pay next week?
Of course. Would Friday the 21st work for you?
Friday is fine.
Perfect, I've noted the payment for Friday the 21st. Thank you, James.
After the call, in your CRM
Visit confirmation
Outbound call · Field service
Hello, this is the service team: your boiler check is booked for tomorrow between 9 and 11 am. Will someone be at home?
Yes, but better from 10 onwards.
Noted: visit tomorrow between 10 and 11 am. I'll let the technician know.
Great, thanks.
After the call, in your CRM
Order enquiry
Inbound call · Customer service
Hi, I'd like to know how my order is doing.
Of course. Could you give me the order number or the phone number you used?
It's 48213.
Your order 48213 was dispatched yesterday and arrives tomorrow. Would you like me to put you through to someone in the team for anything else?
No, that was all. Thanks.
After the call, in your CRM
Clinics & healthcare
Voxify calls your patients to confirm, reschedule or cancel appointments and frees up the slots in your calendar. It also answers the clinic's calls to book or move appointments, even when reception is busy.
Running a dental or physiotherapy clinic? Take a look at our management software for dental clinics and physiotherapy (in Spanish).
Collections & debt recovery
It reminds customers of outstanding bills and invoices in a friendly tone, logs promises to pay and schedules the next contact. Your team only steps in when a case needs it.
Field service & technical support
It confirms the time slot of every visit, announces changes and collects customer feedback afterwards. Fewer wasted trips and a technician schedule that is always up to date.
Customer service
It answers inbound calls at any hour, resolves frequent questions with the data in your systems and hands over to a person when needed, with the context already summarised.
Voxify sits between your phone system and your business tools. It reads what each call needs —the appointment, the invoice, the order— and writes the outcome back. No migrations and no new screens for your team.
No menus and no answering machines: Voxify talks in full sentences, understands open answers such as “Friday afternoon would be better” and adapts the call to what each person says.
It answers at any hour and handles several calls at once, including after hours and at peak times.
If the case requires it or the caller asks, it transfers the call to your team with the context already summarised.
Every call is recorded, transcribed and summarised, with its outcome in your systems so you can measure and improve.
You decide what it says, when it calls, how many attempts it makes and which cases are escalated. We fine-tune it with you.
It works with your CRM, ERP, calendar and phone system, with no migrations or new tools for your team.
Voxify is an AI voice agent for businesses that make and receive a lot of calls. It automates outbound calls —appointment reminders and confirmations, notices, collections, field-service visit confirmations and surveys— and answers inbound calls 24 hours a day, like an AI receptionist.
Unlike an answering machine or a phone menu, Voxify holds a conversation with a natural voice: it understands what each person says, adapts and resolves the request with the data in your systems. When a case needs it, it transfers the call to a person on your team with the context already summarised.
Every call is recorded, transcribed and logged in your CRM or ERP, and Voxify integrates with your current calendar and phone system, with no change of number or tools.
Voxify is the AI voice agent built by LANAIS. It makes automated outbound calls —reminders, confirmations, notices, collections and surveys— and answers inbound calls 24 hours a day with a natural voice, leaving the outcome of every call in your CRM or ERP.
It is an artificial intelligence system that holds real phone conversations: it listens, understands what the person says and replies with a natural voice. Unlike a phone menu or an answering machine, it can complete whole tasks such as confirming an appointment or logging a promise to pay.
Yes. Voxify runs outbound calling campaigns according to your rules and schedules, and answers inbound calls at any hour, like an AI receptionist. You can use either function or both.
No. Voxify works with your current number and phone system. In the initial assessment we review your PBX or carrier and agree the simplest way to connect for your case.
With the tools your business already uses: CRM, ERP, calendar or booking system and ticketing tools. Voxify looks up the data it needs for each call and writes back the outcome, the summary and the transcript.
Voxify transfers the call to a person on your team when the caller asks or when the case meets the escalation rules you define, and hands over a summary of the conversation so nobody has to start from scratch.
Yes. Every call is recorded, transcribed and summarised, with its outcome logged in your systems. The recording notice and data handling are configured according to your data protection policy.
For any business with a high volume of repetitive calls. Today we mainly apply it in clinics and healthcare, collections and debt recovery, field service and technical support, and customer service.
Voxify is a product built, deployed and supported by LANAIS Technology Consulting, a Spanish company specialising in automation, systems integration and artificial intelligence applied to operations.
In 30 minutes we review your calls, your systems and your phone setup, and show you how Voxify would sound with your real use case.
